Read Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Randy A. Steinberg

4.9/5 (15306 ratings)

Description:What services does the IT organization really deliver?Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios.Many books talk about how to build a service catalogthis book is a service catalog!We really struggled to identify and pull our IT services together until we saw this materialit saved us months!With this material, we can finally tell the business what IT actually delivers to them!A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!One can put together an entire IT service management operation just from the service descriptions in this book!We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them. To get started finding Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 1490720952

Description: What services does the IT organization really deliver?Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios.Many books talk about how to build a service catalogthis book is a service catalog!We really struggled to identify and pull our IT services together until we saw this materialit saved us months!With this material, we can finally tell the business what IT actually delivers to them!A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!One can put together an entire IT service management operation just from the service descriptions in this book!We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them. To get started finding Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

More Books

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners by Randy A. Steinberg (2007-09-21)

Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners by Randy A. Steinberg (2007-09-21)

ITIL Service Operation (ITIL v3 Service Lifecycle)

ITIL Service Operation (ITIL v3 Service Lifecycle)

Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives by Randy A. Steinberg (2006-08-02)

Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives by Randy A. Steinberg (2006-08-02)

Organizing ITSM: Transitioning the IT Organization From Silos to Services With Practical Organizational Change

Organizing ITSM: Transitioning the IT Organization From Silos to Services With Practical Organizational Change

Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

High Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing

High Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing